Where do I park?
Public parking is available in Packett's Landing, with access to stairs to the dock. There are handicapped parking spaces at the east end of the parking lot, where there is easy access to the dock.
Where do I pick up tickets?
No tickets are needed. We will check you in at the dock.
Is the Colonial Belle accessible?
Our lower deck is wheelchair and walker accessible. Please note that the upper deck is accessible only by stairs.
A boarding ramp provides wheelchair access from the dock to the boat, and a separate ramp connects the parking lot to the dock area.
Two restrooms are located on the lower deck. Each restroom has a small step at the entrance and is not wheelchair accessible. However, both are equipped with handrails.
Fully accessible restrooms are available before and after cruises in the Harbor House building, where our office is located.
Are there restrooms on board?
There are two restrooms on board, which will not accommodate a wheelchair. There are wheelchair accessible facilities in the building where our Ticket Office and Gift Shop are located.
Are reservations required?
Reservations are highly recommended for any cruise, and are required for meals and specialty cruises. We will accommodate walk-ins when space is available.
Am I required to order a meal?
You are welcome to cruise on any of our regular scheduled cruises without ordering a meal.
Do you cruise when it is raining?
We cruise rain or shine. The main deck is fully enclosed, with wraparound windows. A cruise may be cancelled in the case of severe weather.
Do all cruises go through a lock?
Only three hour cruises include lock passage.
Are dogs permitted on board?
Pets are not permitted on board. Properly trained and registered service dogs are welcome with appropriate identification. Please notify us in advance if you will be bringing a service animal.
Under ADA guidelines, a service animal is defined as “a dog that has been individually trained to perform tasks for a person with a disability.” Emotional support animals are not recognized as service animals by the U.S. Coast Guard.
We love pets, but for the safety and comfort of all passengers, only service animals are permitted aboard.
May food or beverage be brought on board?
We do not allow any outside food or beverage, in compliance with our Health Department and Liquor Authority licenses. Please arrange with our Office staff, in advance, if you wish to bring a small cake, provided it is prepared by a licensed bakery. You would be responsible for plates, flatware and napkins. We cannot allow any open flame, due to Coast Guard regulations.
Are beverages available?
There is a full service bar on board, including non-alcoholic beverages. Cash or credit purchases are available.
Are snacks available?
Bagged snack items are available for purchase.
May I request reserved seating?
Reserved seating is provided on the fully enclosed first deck for passengers who have pre-ordered a meal. There is no reserved seating on the open-air upper deck.
Are discounts available?
Discounts are available for Seniors (Age 60 and above), Children and Military Personnel with proper ID. Group discounts are available for public tours for groups of 25+.
What attire is suggested?
We recommend casual, comfortable attire, suitable for the weather.
Will I experience motion during a cruise?
The Canal tends to be tranquil, providing a smooth ride. It is unlikely you would experience motion sickness.