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Colonial Belle Policies

CANCELLATIONS
Terms and conditions are subject to change without prior notice.

A cruise may be cancelled due to inclement weather, mechanical problems or insufficient number of passengers. Notification will be made when possible.

Payment is due at the time of making a reservation. No refunds are available, however with notice BEFORE the catering deadline, or 24 hours in advance for regular public (non-meal) cruises, a reservation can be moved to another date/time within our current season. 

Refunds are NOT available for themed/event cruises.
Anyone booking a private charter will get a customized cruise agreement for their specific charter.

Pets are not permitted. Properly registered service animals, with proper identification, are allowed. Please notify us in advance.

RESERVATIONS
All meal reservations and selections must be ordered a minimum of 48 hours (or prior to listed catering ordering deadline) in advance.

PAYMENT
We accept cash, all major credit cards, and personal checks (with proper ID)

Office Hours

May - October
10:00am–2:00pm daily (excluding holidays)
November - April
Phone calls are answered as frequently as possible. Please leave us a voicemail message if we cannot answer. We have limited staff during our non-operating season. Our business email is checked multiple times a day year round as well.